In regards to unclaimed orders, if any item(s) from an order has been returned to us for reasons such as: No refunds or exchanges will be processed after 60 days have elapsed after an order has been returned back to us.Items for return should be kept in a smoke-free environment as returns will be refused on items that are returned smelling of tobacco smoke. Refunds will only be made by the original payment method, and in the case of credit cards only back to the original card.In these cases, only the costs of the goods will be refunded. No refunds will be offered for freight costs where there the goods are returned but are not deemed faulty.As per our shipping policy, Australia the Gift are not liable for any customs charges or duties No refunds or payments will be made in respect to customs charges or taxes incurred as part of an international return.Please call +614 81 945 118 or email prior to sending goods back. Australia the Gift is not responsible for the for freight or customs costs in returning the items to our warehouse, except where the goods are deemed faulty in which case Australia the Gift will cover any postage costs.No refunds or exchanges will be offered on products or any garments where the packaging is missing or has been damaged.No refunds or exchanges will be offered for products that have had tags removed, have been worn or washed.In the case of clothing purchases, please be aware that items will incur a $10 dry cleaning fee should the item be returned marked with make-up, deodorant or any other visible stain. In this case please call +614 81 945 118 or email prior to sending goods back. We are unable to refund postage costs for returns, unless we have made a mistake and sent you the wrong product or the product is unusable due to a defect. If, for any reason, you are not totally satisfied with your purchase, you may return your items unused, in original packaging within 30 days of purchase for refund of the purchase price (excluding delivery charges).įor faulty items, please contact our office, between 8:00am and 4:00pm Monday – Friday (AEST), on either or +614 81 945 118 before returning any goods. Returns Policy 30-DAY MONEY BACK GUARANTEEĪll items carry our 30-Day Money Back Guarantee. You can find more information about customs processes with international orders here. Voila! Our store will let you know what your exact shipping cost will be.
All international parcels are sent with tracking and signature on delivery as standard.Get express & standard shipping to over 200 countries.VIC, NSW, ACT, TAS, SA & NT: 3-7 business daysįor more information please check our Frequently Asked Questions page.VIC, NSW, ACT, TAS, SA & NT: 3-5 business days.Voila! Our store will let you know what your exact shipping cost will be ?.Put in your shipping address and click update.On the cart page click the ‘Calculate Shipping’ link.To get a shipping cost of your order, follow the below steps:
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